Privacy Policy
Last Updated: August, 2026
At Orvel Herbals, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase products from our website, https://orvelherbals.com/.
By using our website or placing an order, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information necessary to process your orders and provide our services, including: Name, Email address, Mobile number, Billing and shipping address, Order and transaction details, Customer support communications, Product reviews or feedback.
We may also automatically collect limited technical information, such as your IP address, browser type, device information, cookies, and website activity.
How We Use Your Information
We may use your information to:
- Process, confirm, and deliver your orders
- Process payments, refunds, returns, and replacements
- Provide customer support
- Communicate order and delivery updates
- Improve our website, products, and services
- Prevent fraud and unauthorised activity
- Send promotional offers and product updates where permitted
Payment Information
Payments may be processed through secure third-party payment gateways. Orvel Herbals generally does not store your complete credit card, debit card, UPI, or banking credentials on its own servers.
Payment providers may process your information according to their respective privacy policies and security practices.
Cookies
Our website may use cookies and similar technologies to provide essential website functions, remember preferences, analyse website usage, and improve your shopping experience.
You may manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Sharing of Information
We do not sell or rent your personal information.
Where necessary, we may share relevant information with trusted service providers, including:
- Payment gateways
- Shipping and logistics partners
- Website and technology providers
- Analytics and marketing service providers
- Customer-support providers
- Government or legal authorities where required by law
Information is shared only to the extent reasonably necessary for the relevant purpose.
Data Security
We use reasonable technical and organizational measures to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to process orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal and regulatory requirements.
Your Privacy Choices
Subject to applicable law, you may request access to, correction of, or deletion of your personal information and may withdraw consent where applicable.
You may also unsubscribe from promotional communications at any time. Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary.
Third-Party Services
Our website may contain links to or use services provided by third parties, including payment providers, shipping companies, analytics platforms, and social-media services.
Such third parties may have their own privacy policies, and Orvel Herbals is not responsible for their independent privacy practices.
Consumer Protection & E-Commerce Compliance
Orvel Herbals aims to operate its online store in accordance with applicable Indian laws and regulations, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as applicable.
We are committed to providing customers with appropriate information regarding products, orders, payments, delivery, returns, refunds, customer support, and grievance handling.
Grievance Redressal
For questions, complaints, or concerns regarding your personal information, orders, or privacy, you may contact us:
Brand: Orvel Herbals
Website: https://orvelherbals.com/
Email: jmc.orvel@gmail.com
Phone: 99104 49932
Address: DSIIDC, INDUSTRIAL AREA, BAWANA, NEW DELHI - 110039
We will make reasonable efforts to address grievances within the period prescribed under applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws. The updated version will be published on this page along with the revised Last Updated date.
Contact Us
If you have any questions about this Privacy Policy or how Orvel Herbals handles your information, please contact us using the details provided above.
Orvel Herbals
Website: orvelherbals.com